FAQ's

To reset your password: 
1. At the 'Sign In' page, click 'Forgot your Password'. 
2. Enter your email address. An email with a link to reset your password will be sent to you.
If you need further assistance, call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

You can search by Part number, keyword, or via a Komatsu part books. You can also do a bulk upload of the parts required.

Not at all! You are welcome able to purchase parts as a Guest. However, having a Komatsu online account will give you access to additional features - for example; access your order history, manage your delivery addresses, be notified about news and promotions, and the option to apply to have a trading account with us.

To reset your password: 
1. At the 'Sign In' page, click 'Forgot your Password'. 
2. Enter your email address. An email with a link to reset your password will be sent to you.
If you need further assistance, call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

You can only look up your order history if you have an account with us. To look up your order history:
1. 'Sign In' to your account and select 'My Orders'. 
2. You order history (including any current orders) will be displayed.
3. If you are a Komatsu Standard or Premium Account holder, you will also see details of any order you have placed with Komatsu offline (either via a branch or over the phone)

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Please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

This feature is only available to Komatsu Standard and Premium account customers and this feature is only available to the primary account administrator holder. To add a user to your account:
1. From the top right hand drop down menu, select 'Company Structure'.
2. Click the 'Add User' link.
3. Complete the details for the new user.
4. Select the role you wish the user to have.
5. Click the 'Save' button.
Please Note: By giving access to another user to this account, you are accepting full responsibility for any activities they perform on the site.

This feature is only available to Komatsu Standard and Premium account customers - and those with Admin access to the account. To remove a user to your account:
1. Sign in to your account and select 'Company Users'.
2. Search for the user or scroll down until their name is listed.
3. Click the 'Delete' action to remove the user from the account.

You can search by Part number, keyword, or via a Komatsu part books. You can also do a bulk upload of the parts required.

To update your account details:
1. 'Sign In' to your account and select 'Account Information'.
2. Follow the prompts on this page to change and save details as required.

As security precaution, if you attempt to sign in 5 times with an incorrect email and password combination, your account will be locked. To have your account unlocked, please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

We take your privacy seriously. For more information please see the our Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions.

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Please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

Cookies are small text files created by a web browser when a user visits a website. Cookies are stored on your device. Some cookies are only stored for the duration of your site visit whilst others are stored for longer periods of time. The information stored in a cookie is transferred between a website and the browser to provide enhanced functionality and improve the user experience when using the website. Komatsu use cookies to allow you to add products to your cart and access your account information while you are logged in to the portal. As a security precaution, if you are using a shared or public computer or mobile device, please ensure that you logout from your session when you have completed your order. For more information about how we use cookies, please see our Privacy Statement.

The following portable devices are supported - iPhone, iPads, smartphones, tablets. The following browsers are supported - Firefox, Chrome, Safari, Edge. 

For security reasons, your online session will timeout after 20 minutes. If you are signed into your online account, any items added to your cart will be saved to your cart. If you are using our site as a Guest, your cart will NOT be saved.

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You can provide feedback or make an enquiry using the Contact Us form located in the Footer under Quick Links of the website.

You can search by Part number, keyword, or via a Komatsu part books. You can also do a bulk upload of the parts required.

Yes, you can call your nearest branch to see if the item you require is in stock. To find a list of our branches, go to the 'Branch Locator' page and view a list of local branches.

This feature is only available if you have a Komatsu online account. If you are using the site as a Guest, the contents of your cart will not be saved.

You can pay for your order using your credit card. We accept both MasterCard and Visa. If you are a Komatsu Premium account customer, you may be able to pay with you Komatsu Credit Account.

You can search by Part number, keyword, or via a Komatsu part books. You can also do a bulk upload of the parts required.

Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL - 'https' the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

No. The limit of your online transaction is dependent on your credit card limit or account limit (if you are a Komatsu Premium customer with an approved line of credit with us).

For komatsupartsonline.co.za, all orders are calculated in South African Rands (ZAR).

For each individual online order you will receive an order confirmation email. Please check the email of the login used to place the order for a copy of that email (be sure to check your junk mail or spam box). If you did not receive an order confirmation email, please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

This feature is only available to all customers. You are able to populate a spreadsheet containing a list of all parts you require and the related quantity for each part. To upload your bulk order, simply click on the "Bulk Parts Upload" in the navigation menu or "Quick Order" found on the top right of the screen and click on the "Add to Cart" button. Once all the parts are loaded, the feature will advise if the item is in stock, out of stock or superseded and automatically populate your cart, as required. 

If your credit card has been declined, please contact your bank or credit card issuer. If your bank or credit card issuer advised that there is no issue at their end, please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

We do not reserve stock for orders saved in your cart. Stock is only reserved when you proceed to payment. If the item has since been sold to another party, you will be advised of the new quantity in stock. You will be required to reduce the quantity in your cart to match the quantity available or remove the item from your cart altogether. If you require further assistance sourcing the item, please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

For security reasons, your online session will timeout after 20 minutes. If you are signed into your online account, any items added to your cart will be saved to your cart. If you are using our site as a Guest, your cart will NOT be saved.

No. Orders placed online, will be directly shipped to the delivery address provided on the order.

No. Unfortunately, orders placed through Komatsu Online are only able to be delivered via a courier provided by Komatsu. 

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You will not be able to change your delivery address, after you have placed an online order. If you need further assistance, please call our Komatsu Customer Support on +27 11 923 1081 or email ksazamb_onlinesales@global.komatsu.

You will have received an order confirmation email, which contains a link that you can use to track the progress of your order. If your order contains multiple items, some items may be shipped separately. As such, you may have more than one consignment number per online order. The link in your order confirmation will allow you to track all consignment numbers associated with the online order. 

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